Swiftype is a hosted software service that eliminates the need to create your own search software from scratch, making it possible for any website owner or mobile app developer to add great search to their product. Features include powerful relevance algorithms, customizable search result ordering, fast autocomplete with typo protection, real-time analytics and more. Exceptionally simple to integrate into your existing software, but also remarkably flexible, Swiftype can be extensively customized to match the specific needs of your business.
The Swiftype platform currently powers millions of search queries every day across hundreds of thousands of websites and applications. It is used in a wide variety of knowledge base and publisher implementations including Twilio, Shopify, Asana, TechCrunch, and Twitch.
Swiftype makes it easy to integrate a powerful, customizable site search on your Desk.com Support Center. With Swiftype, you can drag and drop to rearrange search results for individual queries, access detailed analytics on search behavior, and enable customer-friendly features such as autocomplete.
Customer support teams can leverage Swiftype analytics to strengthen their support center, customize ranking results for the most popular queries or identify gaps in the documentation by looking at searches that return no results. From there, support teams can create support articles to fill these gaps, or add in results through Swiftype’s custom result ranking tool.