Turn support incidents into great customer experiences by arming agents with valuable insights on the engagement and health of customers you are assisting.

By monitoring customer behavior and usage in applications — along with critical relationship data from CRM, billing, and other systems — Totango uncovers customer insights that help you understand which customers need your attention and why. The company helps SaaS vendors, mobile apps, and online subscription services take a data-driven approach to reducing churn and driving customer success, product adoption, and trial conversion.

With Totango for Desk.com, teams can post events related to Desk.com cases to Totango, like when a case is opened, modified, and more.