Vonage Business has the expertise and experience to optimize your Desk.com application with a handy phone integration that provides real-time call data synchronization with your Desk.com workflows.
Key features include:
Incoming/Outbound Screen Pops
Incoming screen pops with answer, decline, and send to voicemail options let you know who is calling. Just click-to-call to follow up on missed calls; easy follow-up options help you stay on track with customer interactions.
Quick Add Contacts and Cases
Create contacts and cases quickly while on calls with new customers. Manually sync Desk.com contacts, or complete them via nightly batches.
All inbound/outbound calls are recorded in notes and associated with Desk.com cases. Call notes can be quickly searched, reviewed, and exported.
Call Management and Reporting
Analyze customer data based on inbound and outbound call statistics. Captured call times and duration data allow managers to gain rich insights for segmented analysis.