The xCALLY suite is a complete multichannel solution for Inbound, Outbound and Blended Contact Centers.
HTML5 based, integrated with the AsteriskTM Open Source PBX, it provides API for custom integrations, WebRTC, Drag and Drop Asterisk IVR, Realtime Analytics and more.
It is available on a Virtual Machine or Dedicated Servers.
xCALLY – Desk Integration:
- Ensures a proper Case will be displayed on the agent Desk Interface, every time a call incomes in one of the Triggered XCALLY Queues, so to improve the CTI Agent experience. ·
- Adds in the Desk Case the main information about the Caller, the Agent, the Call itself (like the Recording link, if the recording is enabled) and also the Custom Fields and Custom Variables, to show useful information to the Agents, and the Tags.
- It’s easy to configure: you have just to provide a valid Desk Admin account, decide the Queue and the event generating the Case (up, hang up, ringing, unmanaged call...).
- It also works for the Outbound calls performed by the Agents.