Amazing Service is Not a Given
Think back to the last time you interacted with a brand. Did you have a great experience? If you didn't, the organization probably didn't do an effective job translating the vision of the company - to provide amazing service - with the tactics of actually providing that differentiated service experience to the customer.
Turning Strategy into tactics
At Desk.com, we're interested in helping you to help your customers, so we made this presentation specifically with ideas in mind that you can use today. Here are a number of tips that you can use to WOW your customers and provide excellent service. Try them out, and let us know in the comments if you have great tips for delivering service that we should know about!
10 Great Tips – try them today.
- Poor Customer Service Kills Repeat Business
- Use Social Selling to Grow Your Business
- Give the Customer a Head Start
- Say Thank You, and Solve the Problem
- Customers Want Really Fast Service
- Customers Will Go to Another Company with Great Service if You Don’t Oﬀer Great Service
- Protecting your Ego Might Cause Churn
- Deliver a Shareable WOW Experience
- Share the Solution to the Problem Broadly
- Partner with Front-Line Employees to Solve Problems