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Becca Krass

Becca is a Director of Product Marketing at She is an app afficionado and is responsible for product marketing for

Three questions that improve customer experience

In today's hyper-connected world, where one bad review can be magnified across the social web, customer experience is more important than ever. Customer perception is influenced by every interaction with your company driving business outcomes that can make or break your business. Read more

Join Club Desk at Dreamforce

If you’ve been thinking about how to improve your customer service and support operations, you’re in luck—Dreamforce is nearly here, and it’s the perfect place to join Club Desk! Read more

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