Desk.com Blog

Learn customer support strategies from our customers, partners, and expert bloggers.

Dana Mor

Dana is an experienced web designer and developer at Themes For Desk, a Desk.com preferred partner. Themes for Desk provides branding and front-end development services for Desk.com clients who wish to improve self-service usability of their public support center.

Overpowering the holiday customer service rush with Desk.com live chat

Overpowering the holiday rush with the Desk.com chat widget

There’s nothing customers appreciate more than fast, efficient service. In fact, nearly 50% of consumers say that having a live person answer their questions while in the middle of their purchase decisions is one of the most important things a brand can offer (source: Forrester). To satisfy your… Read more

How branding boosts customer loyalty

A business is an extension of human talent and innovation and has a personality that is distinctive and authentic. As our singularity shows through our face, dress and attitude – a company’s identity shows through its brand. The more you invest in your customer’s brand experience, the more hearts… Read more

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