Learn customer support strategies from our customers, partners, and expert bloggers.

Frances Zhang

Frances is a Sales Engineer at She ensures successful education of the Desk product through demo’s and technical discussions that reflect the customers' business landscapes.

Five tips for making the most of your customer insights

With so many ways to leverage data, it is no surprise that organizations - and especially startups and small businesses - can become overwhelmed with making sense of it. Your customers are truly your single source of truth. They contain a wealth of information in helping you increase support… Read more

5 ways to develop your brand through customer service

Most technology today is ultimately non-differentiable, making it really difficult to compete on features alone. Where does that leave us? Branding. Your brand is simply how your customers talk about you. Sure, your colors, website, messaging matter, but if you fail to align your organization’s… Read more

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