Desk.com Blog

Learn customer support strategies from our customers, partners, and expert bloggers.

Katy Dormer

Katy leads Desk.com’s marketing organization and is responsible for driving market leadership, awareness, demand generation, strategic events and communications. Katy is a movie buff, with a particular affection for The Godfather. She believes there's a lot to learn about how to treat - and not treat - your customers from mafia movies.

5 ways customer service fuels marketing

Marketing has come a long way since the Don Draper days of three-martini “business” lunches and spending budgets without a clear picture of the return on investment. But let’s flash-forward to today’s reality, where data is the bread-and-butter of any modern marketing department. We want those… Read more

Get our latest e-book

Follow us on Twitter

Connect on Facebook

Watch us on YouTube

Get the latest