We've all been there. On hold, waiting interminably for help from customer service. After an agent finally picks up and you explain your problem, they say "Oh yeah, sorry. That's not my job." As a customer, it's downright infuriating. As a customer service agent, you feel helpless. And as a company… Read more
Katy leads Desk.com’s marketing organization and is responsible for driving market leadership, awareness, demand generation, strategic events and communications. Katy is a movie buff, with a particular affection for The Godfather. She believes there's a lot to learn about how to treat - and not treat - your customers from mafia movies.