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Kevin Fredrick

Kevin Fredrick - Managing Partner, OneReach. Kevin Fredrick is an entrepreneur whose passion for technology and the study of human interactions has led him to a career in customer experience management. Twitter: @kevinfredrick & LinkedIn: www.linkedin.com/in/kevinfredrick/

Surviving the holiday service rush in five easy steps

The holidays can be a stressful time for your customers: they’ve got gifts to buy, lights to string up, and people to fight off before they grab the last half-price flat screen TV. If you work in customer service, you’re well-versed in the frantic frenzy during the holidays. And, with business… Read more

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