The recipe for remarkable and effective customer service is simple: The customer always comes first. But turning frowns upside down is just one half of the equation... Of equal importance is the happiness of your customer support staff. As a Senior Customer Hero at SpotHero, I’ve seen the benefits… Read more
Laura O'Neill is a Senior Customer Hero at SpotHero. Originally from Ireland, she is happy to call Chicago home. Laura has always worked on the front lines in customer service, which is how she discovered her passion and aptitude for making people happy.