Learn customer support strategies from our customers, partners, and expert bloggers.

Meredith Sain

Meredith is a Marketing Manager at Salesforce, focused on event strategy for the small and medium business market. She loves learning from emerging businesses and helping them grow. As a writer at heart, she's recently started sharing her experiences on our blog!

Salesforce World Tour

Three customer service tips from around the globe

Every March, the team here at packs our bags and heads out on the Salesforce World Tour.  The past couple months have been exciting as we’ve talked to customers about how they’ve built awesome customer experiences to take their businesses to new heights. And they’ve been enlightening… Read more

SMBs are made for social. Social is made for SMBs.

Ten years ago, social media was reserved for college students tucked away in their dorm rooms.  Today though, nearly 80% of internet users are consistently active on social media networks.   Not only is social media a powerful tool to connect with friends and family, it can also transform your… Read more

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