Learn customer support strategies from our customers, partners, and expert bloggers.

Mike Jandreau

A true jack of all trades, Mike does everything! He builds websites, blogs, does support, plays the drums and even just published a book! He spends his days helping Desk customers get the most out of Desk and has resolved tens of thousands of cases in his tenure on our support team.

How to provide kick-ass customer support: Part 2

Process/Customer Interaction Theme This is the second installment of a three part series. You can check out how to master the tools in part 1, but here you’ll be able to more quickly work through cases.  But that’s not where the buck stops.  Being able to work fast is only half the battle. Here we’… Read more

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