Desk.com Blog

Learn customer support strategies from our customers, partners, and expert bloggers.

Mike Overell

Michael Overell is the CEO and co-founder of RecruitLoop, an online recruitment marketplace based in San Francisco and Australia. Previously a McKinsey consultant, Michael is passionate about startups, health, and technology. Surfs when he can; rides a bike most days. Follow him @mboverell

How to hire for your customer support/help desk

When you are filling IT customer-support and help-desk positions, getting the right people is critical. They interact with both your internal team and your customers, and the satisfaction of both of these groups is a priority. With that in mind, we’ve put together some steps that will help you find… Read more

Get our latest e-book

Follow us on Twitter

Connect on Facebook

Watch us on YouTube

Get the latest