Desk.com Blog

Learn customer support strategies from our customers, partners, and expert bloggers.

Sara Varni

Sara Varni leads marketing for Desk.com, salesforce.com's all-in-one customer service app for fast-growing companies. Attracting leading customer-oriented brands such as Yelp (News - Alert), SnapChat, Fitbit, Bonobos, and Disqus, Desk.com has become known as the savvy customer support app that connects agents with e-mail, phone calls, and social channels. Prior to this role, Sara led marketing for the Salesforce AppExchange, the #1 enterprise app marketplace.

5 ways to do less and get more done

This time last year, I took on a new role, as CMO of Desk.com. My friends thought I was crazy. I had two kids under 5 and a third on the way. And for the previous few years, I’d worked 70-plus-hour weeks. There were days back then when I ate meals from my office snack bin and didn’t see my kids at… Read more

4 steps for creating brand evangelists with customer service

Many people think customer service is just about answering questions — how a product works, when the next version will come out, why a delivery is late. But for small and medium businesses, it is so much more. It’s one of the most powerful and cost-effective ways for you to drive loyalty and repeat… Read more

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