What words come to mind when we think of great customer support? Empathy, patience, and positivity perhaps. But what about metrics? While I agree that support is ultimately about people, metrics are how we measure our performance and inform improvements. To boost your customer support strategy,… Read more
Tim Wu is the Marketing Director for Framed Data and writes about his experiences on Beacon. Outside the office you'll find him behind an SLR, at an airplane terminal, or on a lifting platform.