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Desk.com + SalesforceIQ: Genius-level customer service and sales

Fast, personal service across every channel? Today's customers expect it, but most SMBs aren't equipped to meet those lofty expectations.

Never fear – Change is here! Today Salesforce announced an exciting new integration between Desk.com and SalesforceIQ that delivers smarter customer service and sales for SMBs. Now service and sales teams can use data science to boost revenue *and* make customers happy.

SalesforceIQ is a proactive sales solution that provides an intelligent way for SMBs to close more deals. Combine that with Desk.com, the all-in-one customer service app for fast-growing companies, and you can:

  • Deliver smarter customer service: With SalesforceIQ's Relationship Intelligence now available right in Desk.com, agents have insights into activity histories, upcoming sales meetings, current deals in the works, and more, all to help them deliver better, smarter service and support.
  • Build stronger customer relationships: Support teams are known for having a pulse on the customer. Now sales teams can deepen those relationships too, thanks to Desk.com data in SalesforceIQ. When reps have access to the same details as service agents, they can prioritize opportunities and help maintain relationships.
  • Keep sales and service in lockstep: Forget about custom development. Desk.com + SalesforceIQ means service and sales teams can plug-and-play their way to a cohesive customer experience. Pretty cool, huh?
    Get data science on your side. Integrating Desk.com and SalesforceIQ gives you a smart, complete view of your customers across sales and service, helping you deliver a more intuitive experience at every touchpoint.

Take your customer service and sales teams up to genius level.
Learn more about Desk.com + SalesforceIQ now ▸


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