Excellent customer service agents are like superheroes. They use their powers for good, they live by a strong moral code and they have a motivation that has led them to be who they are. But what if your customer support team had actual superheroes to solve real problems? By day they are mild mannered individuals handling customer support cases, by night they are setting the most monstrous customer service situations right. Here are the top 5 superheroes who make excellent customer service Agents.
Dr. Manhattan (Product Development)
With his ability to perceive the past, present and future, Dr. Manhattan (“Watchmen”) could pre-determine a customer’s reaction, enabling him to respond to negative content and amplify good news. With his teleportation capabilities he’d be able to embrace the Whole Company Support philosophy in multiple time zones. More team collaboration means more responsive support for your customers, so no matter when the customer needs help, one of his clones will go above and beyond expectations to solve the problem.
Professor X (Customer Care Officer)
As a Customer Care Officer, Professor X (“X-Men”) can alternatively “teach” languages to your international markets with his telepathic ability. He could also train your staff mentally, subjectively making them experience months of training together, while only hours pass in the real world. And because he’s the authority most of the superhero community turn to for advice on mutants, you could be confident that Professor X would increase employee retention and significantly lower your operating costs.
Captain America (Customer Support Agent)
Captain America's sense of courage, leadership, and responsibility is a source of inspiration to others - he’s a do-gooder and believe in the best of all peoplpe. Therefore, he’d be willing to go to the trouble of learning the little things that customers value above and beyond the basic product or service. Captain America exhibits a sense of duty and responsibility, and he’ll work to uncover the facts that will help in solving even the greatest of customer service problems.
Daredevil (Brand Strategist)
Although blind, Daredevil’s remaining four senses function with high levels of superhuman accuracy and sensitivity, giving him the ability to understand your product or service far beyond the the limits of any brand strategist. Just as him other senses are stronger, they are also sensitive. With superhuman accuracy and sensitivity, he’ll be able to connect your service to your customer. Daredevil is the perfect solution to help your company address your customer’s needs in the most effective way possible.
Ironman (Head of Sales and Marketing)
A billionaire playboy, boy genius, and ingenious engineer, Tony Stark (“Ironman”) has the skill set to effectively market your product or service to millions of potential customers. He is well respected in the business world, so he’s able to command people’s attention when he speaks on support channels. He extends his ingenuity in dealing with difficult situations, and with his charisma and charm he can talk to your customers in a personal, caring way that makes them feel valued.
Providing excellent customer service is how superheroes are made. Everyday you have the opportunity to go above and beyond to assist perfect strangers who are counting on your to solve their problems and help them in times of trouble, need, or just because. You may not be faster than a speeding bullet or be able to leap tall buildings in a single bound, but when you go above and beyond the average customer support Agent, you can be someone’s superhero too.
Also, it doesn’t hurt to have the right tools to provide excellent customer service. Take a look at a social help desk software. It could make a big impact on how business.
Tell us who's your favorite superhero and why?