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Videos & Webinars

Join our live webinars to boost your productivity

Join our live webinars to boost customer support productivity.

Did you know we run a bunch of webinars every week, covering a range of topics to help you get started with Yep — Everything from service trends and best practices to technical office hours with the Support Team. Join us!

These live webinars are a great way to chat directly with experts, who can’t wait to take you through all the exciting tools we have and show you how to get the most out of them. If you’ve got a burning question, this is also a great forum to bounce it around for vital feedback from our community of Admins and Agents. Here are a few of my favorite customer service webinars.

Admin Onboarding Webinars (Approx. 60 Minutes)

If you’re a new administrator looking for a quick way to get setup with, join us to learn the ins-and-outs and get your questions answered.

Agent Onboarding Webinars (Approx. 60 Minutes)

Here’s one that will make every admin’s job easier. This is an end-to-end tour of the Agent Console and an energetic introduction to case management. This will help get your agents up to speed without you having to do 1:1 training sessions for everyone.

Technical Office Hours (Approx. 60 Minutes)

These are a combination of topic-based best practices and Q&A sessions hosted via Google Hangouts and GoToMeeting. Whether you’re just starting out with or you’ve run into a sticky issue, our WOW services and support team can help guide you in the right direction. You can ask your questions, stop by for a listen, or even flip your screen so we can troubleshoot your configuration. These are a must for anyone looking to take their customer service up a notch.

Desk Connect Office Hours (Approx. 60 Minutes)

This session covers everything you need to know about using Desk Connect to synchronize your data between and Salesforce. If you’re thinking about connecting them, be sure to attend this to make sure you’ve seen all it can offer.

Check out our fancy new Webinar Calendar, to pencil in and register for the Webinars you’d like to join! We can’t wait to meet you.


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