In today's hyper-connected world, companies compete on customer experiences. Just ask analyst firm Gartner, which found in a recent survey that 89% of companies plan to compete on customer experiences next year. Or consulting giant McKinsey, which has said for years that in this new world, marketing becomes the responsibility of everyone at the company. That may be easy for larger company which can afford complex integration projects, but what about small, fast-growing companies? Turns out you can compete on customer experience too. Your customer service agents are already on the front lines, talking to customers every single day. They are sitting atop a virtual goldmine of information on customer needs and pain points. If you connect data from your customer service helpdesk to other applications, you can unlock insights that can drive success for every department. Check out our new integration e-book and see:
- Which departments can be connected to Desk.com and what types of data can be shared
- The four types of integrations available with Desk.com including one-directional, bi-directional, app-within-app, and more
- How easy it is to connect the Desk.com helpdesk solution to the rest of your business
- Helpful resources for additional integration information
Download "Integrating with Desk.com" today and get ready to connect customer support to the rest of your business and grow faster than ever.