Do you ever wonder why some startups are wildly successful but other, equally promising ones, fail spectacularly? A great concept, capital, passionate employees, and a private chef can only get you so far. Sometimes the difference between killing it and dying on the vine comes down to something really simple. Like fast, helpful customer service. “To be successful in today’s marketplace, it’s essential that you have awesome customer service,” says Kraig Swensrud, founder of GetFeedback, which makes engaging, mobile-ready online surveys.
Our new e-book, The Startup’s Guide to Customer Service is now available. Download it now and learn from 9 of our awesome customers about how to successfully put customer service to work for your startup:
- Hear from ZenPayroll, a comprehensive, cloud-based payroll service, how to make customer support part of your DNA, and strategies for rallying everyone in your company around customers.
- 99designs, an online graphic design marketplace, shares how to build a customer support dream team. Find answers to these questions “What are the most important qualities for support agents to have?” and “What do you look for in a candidate’s resume?”
- Learn from GetFeedback, why it’s so important to have screaming fast response times and how they increase loyalty by making sure to respond to every customer inquiry in 15 minutes or less.
- GiveForward, an online fundraising and donation platform, shares their perspective on why traditional methods of customer service success might hold you back and what you should consider when measuring your agents.
Other leading startups including Barkbox, Dealerfire, Formstack, and JW Player will share perspectives on everything from selecting the right customer service tool to personalizing your customer service. Our e-book is now available, download it today.