It’s important for every business to prioritize its customers—but for startups, it’s crucial. Fortunately, creating an exceptional service experience is something startups can do with just small investments in resources and time, and the resulting ROI is worth it. After all, everyone appreciates the value of a good service interaction.
And this was the main topic we discussed at our first-ever Startup Summit at Galvanize in San Francisco last week. We had almost 200 people join us to learn how to use customer service to differentiate their company, strengthen their brand, and compete with larger companies.
Here are the main highlights from the day:
- David Chang recounting personal tales from his past and how he ultimately found success by putting the customer first.
- Our customers like Luxe Valet and The Fruit Guys discussing how they turn every customer service interaction into an opportunity.
- Our VC panel teaching us best practices on how to network with other Bay Area startups.
Here was the agenda for the afternoon:
11:30 am: Registration opens, lunch served
12:30 pm: Welcome
12:45 pm: Fireside chat with David Chang, Chef/Owner of Momofuku and Leyla Seka, SVP and GM of Desk.com
1:45 pm: VC Insights: Why the customer experience matters for investors, featuring Sequoia Capital, Norwest Venture Partners and Silicon Valley Bank
2:45 pm: Break
3:00 pm: The startup way to customer service, featuring Asana, The Fruit Guys, Luxe and Pebble
4:00 pm: Integrated philanthropy: How to build a strong company culture and give back at any stage featuring Sama Group, Surf for Life and Galvanize
5:00 pm: Happy hour and networking reception
Happy customers are loyal customers. Learn how to turn yours into fans for life.