When people think about multi-channel support, they usually include email, phone, web, and even social channels. But what about app reviews? With the App Store growing by almost 1,800 apps each day (according to pocketgamer.biz) app reviews are emerging as a critical channel for supporting customers. Although we're making it easy for iOS and Android developers to add support to any mobile app, there will always be users who don't check your mobile knowledge base and leave an app review instead. What can you do? You might want to check out appbot, which takes the pain out of managing app store reviews.
Appbot lets you analyze and visualize user sentiment and identify the issues your users really care about. Not only on the Apple App Store, but also on Amazon, Google Play, and Windows — in all countries. With appbot you can track your own apps as well as competitive ones, and it integrates easily with your Desk.com environment. After integrating appbot, you decide when you want a review to create a case in Desk.com. You can fully automate the process and even manually create cases from reviews. And just to save some more time, if the app store permits you can instantly reply to the review from within Desk.com.
Check out the appbot integration for Desk.com today in our App Hub.