We've all seen it happen. A tiny spark leads to a small fire... and if not addressed quickly and appropriately, it spreads. Suddenly things are out of control, and what's a customer service team to do?
The best way to contain customer service fires is to prevent them from starting in the first place. And lucky for you, Dreamforce features all the resources you need to do that – and also to prevent the ones that do start from getting out of hand. Here's what's in store from the Desk.com team.
Burning content for customer service
Customer service is hot, hot, hot, and Dreamforce has plenty of ways to help you contain the blaze.
- Don't miss these 5 customer service sessions at Dreamforce. (Add them to your agenda now!) Hear how Desk.com users at Opternative, Due Payments, SpotHero, and Formstack keep customers happy by delivering an amazing customer experience.
- Attend the Salesforce for Growing Businesses Keynote on Wednesday, October 5. Customers including Yeti Coolers, Casper, and B Lab will detail how Salesforce helps them solve today's challenges while preparing for tomorrow's growth.
- Want to future-proof your business? Stop by the Small and Medium Business Lodge for a free 20-minute business challenge assessment with a solution engineer. Bring your challenges; we'll show you how to find the right customers, win more deals, keep customers happy, and connect everything.
Social Safety: #PreventCustServFires Contest with Desk.com
Want to win a $300 gift card to REI? Just tweet a selfie of you with Codey the Bear for a chance to win starting Tuesday, October 4th! Track down Codey in the Salesforce Campground, Dreampark and Small Business Lodge, and be sure to mention @Desk and use our #PreventCustServFires hashtag in your tweet. A winner will be contacted via Twitter direct message by 1pm PST Friday, October 7th. All tweets published between Tuesday, October 4th and Thursday, October 6th, 2016 are eligible to win.
Burn up the dance floor
Dreamforce gives you the chance to make connections that can help you year round. Be sure to join us at the Small & Medium Business Party with Salesforce Ventures on Tuesday October 4th, at the Jewish Contemporary Museum. In true Salesforce style, it's a party you won't want to miss, featuring an impressive game room and a special whiskey tasting. Contact your sales rep for more information and come dance the night away with great company!