Desk.com Blog

Learn customer support strategies from our customers, partners, and expert bloggers.

Women of Desk.com Series: Now a word from our Director of Product Marketing

To close out our celebration of Women in Technology month, we're featuring a Desk.com team member each day this week who have answered our 5 most pressing questions.  We're pleased to share these answers from Becca Krass, our Director of Product Marketing.  

What's your spirit animal?

My spirit animal is a dolphin.  Dolphins are inquisitive and social creatures that like to swim fast and leap out of the water and explore together, but any shark that comes around better watch out because dolphins are smart, tough and protective of their pod too.

How do you unwind?

I unwind by cooking.  There’s something therapeutic about chopping, stirring and otherwise combining ingredients into delicious food.  Thankfully, the people in my life are willing for me to experiment on them, and we definitely order pizza when the results are disastrous.

How do you balance the work week?

Balancing the work week really depends on the week. Some combination of tough workouts, bad television, dance classes, road trips and happy hours.  Not all at once.  That would hurt.

What's your favorite part of working at Desk.com?

My favorite part of working at Desk.com is that my day-to-day changes every day, which means I get to work with a whole bunch of enormously talented, smart people and learn a ton.  It’s my happy place.

What are your top 3 career tips?

Here’s a few pieces of advice:

1.  Figure out what you want and ask for it.  It’s much more satisfying than waiting for everyone to read your mind (correctly, if you’re lucky) and then hand it to you.

2.  Jump in and take risks!  Being afraid or worried or less-than-100%-confident is usually an indicator that you’re on the cusp of doing something pretty amazing.

3.  Be curious, ask questions, listen to the answers… and then fake it until you make it with hard work and enthusiasm.

Get our latest e-book

Follow us on Twitter

Connect on Facebook

Watch us on YouTube

Get the latest