Customer Success Story

With we offer customer service that's out of this world.

Dodd Caldwell , Founder
Industry: High Tech

Launching with awesome service

These days, your product is only as good as the customer service you back it with. That’s why MoonClerk, a payment system that lets businesses start accepting recurring or one-time payments after a five-minute setup, started using before it’s product was even available. “ helped us launch our product with great customer service from day one,” says Dodd Caldwell, Founder. “We don’t have to worry about scaling support as we grow.”

A support solution that will scale

Although the company doesn’t have a dedicated support team, with’s flex agent pricing it’s easy for the founders to tag-team to help customers and answer very specific questions about their business use-cases with no interruption. As the company grows, every employee will be able to log into to answer customer inquiries from the web site, Twitter, and Olark without worrying about whether the company will scale.

With, MoonClerk also has branded FAQ and Help page documentation that mimics the look and feel of the website. “We’re very particular about design,” says Caldwell. “With we provide an awesome experience even when customers choose to help themselves.”

Results that are out of this world

MoonClerk handles 500 tickets each month with The solution has helped the company catch small issues and fix them quickly, before they became big issues which is enabling the company to expand globally.

The company boasts an impressive 40+ percent conversion rate of trialing customers to paid ones. Caldwell says, “We've had a ton of customer tell us that our customer service was the main reason they became paid customers — that’s money.”

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