Cooking up happy customers with Desk.com
"Our goal is to go above and beyond, so that ultimately we can turn someone from a frustrated customer into an evangelist," says Conrad Chu, CTO and Co-founder of Munchery. His company, which delivers fresh meals created by leading chefs, uses Desk.com to provide awesome customer service every time.
A flexible service solution
Munchery's been using Desk.com since it outgrew a shared Gmail box, just a few months after launching. Now, every employee pitches in to help with customer service during busy times. Because Desk.com offers a pricing model for "flex" agents, the entire company can listen to customers and work together to go above and beyond. And, with Desk.com's mobile app, they can help customers from anywhere, at any time.
In addition to customer support, Munchery uses Desk.com to manage operations issues like last minute order changes and additions (though integration with a proprietary app used by its drivers) and even recruiting for new employees.
Delivering for customers
With Desk.com’s reporting and dashboards, Munchery can always see how it’s doing as a company. It measures customer satisfaction and tracks issues with its website or ordering process. Feedback is shared with chefs and operations to continually optimize food options and delivery, and keep customers happy.
"Thanks to Desk.com, great customer service is always on our menu."
