Help customers faster
With out-of-the-box support you can manage cases and help customers super-duper fast.
Make better decisions
Bring all your data together and get the insights you need to make faster, smarter decisions.
Help customers help themselves
Share your knowledge on a self-service site so your customers can find their own answers.
Scale as you grow
Connect to important apps, or easily upgrade to Service Cloud when you need more capabilities.
Manage all of your cases from phone, web, email, and chat in one intuitive agent console.
Keep an eye on the business and solve customer issues from your desk — or the coffee shop.
Address large case volumes quickly with automatic workflows and responses.
Filters & labels
Organize cases by topic, product, or agent so you can quickly spot new issues or trends — and react immediately.
Speed your decision-making with actionable insights that let you spot trends and pre-empt small issues before they become big ones.
Easily survey customers from within Desk.com to measure customer satisfaction (CSAT) and adjust your products and services over time.
Track support team performance down to the individual agent and easily analyze service metrics across every support channel.
Let customers solve their own problems with branded support sites that make it easy to find answers or check their own case status.
Manage multiple brands and provide a better self-service experience with separate help centers for each of your product lines.
Keep consistent, correct answers accessible at your agents’ and customers’ fingertips — so they have the right answer every time.
Your support site is automatically optimized for mobile, so customers can get what they need, wherever they are.
Extend the power of Desk.com with easy integration to partner apps for bug tracking, live chat, e-commerce, and many more.
Get pay-by-the-hour flex agent pricing so everyone in your company can help with support during busy times.
Automatic integration with Salesforce helps sales and service work more closely together.
Easily upgrade to Service Cloud when you need more capabilities and increased customization.