Help customers faster

With out-of-the-box support you can manage cases and help customers super-duper fast.

Make better decisions

Bring all your data together and get the insights you need to make faster, smarter decisions.

Help customers help themselves

Share your knowledge on a self-service site so your customers can find their own answers.

Scale as you grow

Connect to important apps, or easily upgrade to Service Cloud when you need more capabilities.

Universal inbox

Manage all of your cases from phone, web, email, and chat in one intuitive agent console.

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Mobile

Keep an eye on the business and solve customer issues from your desk — or the coffee shop.

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Macros

Address large case volumes quickly with automatic workflows and responses.

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Filters & labels

Organize cases by topic, product, or agent so you can quickly spot new issues or trends — and react immediately.

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Business insights

Speed your decision-making with actionable insights that let you spot trends and pre-empt small issues before they become big ones.

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Satisfaction scores

Easily survey customers from within Desk.com to measure customer satisfaction (CSAT) and adjust your products and services over time.

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Performance monitoring

Track support team performance down to the individual agent and easily analyze service metrics across every support channel.

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Self-service site

Let customers solve their own problems with branded support sites that make it easy to find answers or check their own case status.

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Multi-brand support

Manage multiple brands and provide a better self-service experience with separate help centers for each of your product lines.

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Knowledge base

Keep consistent, correct answers accessible at your agents’ and customers’ fingertips — so they have the right answer every time.

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Mobile

Your support site is automatically optimized for mobile, so customers can get what they need, wherever they are.

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Partner apps

Extend the power of Desk.com with easy integration to partner apps for bug tracking, live chat, e-commerce, and many more.

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Flex licenses

Get pay-by-the-hour flex agent pricing so everyone in your company can help with support during busy times.

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Salesforce connection

Automatic integration with Salesforce helps sales and service work more closely together.

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Easy upgrade

Easily upgrade to Service Cloud when you need more capabilities and increased customization.

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