Standard

Complete customer support

60, up to 300 API requests per minute

50,000 Customer records per agent

1,000 New cases per month per agent

100,000 FAQ views per month

20 MB Attachment size

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Pro

Next level support

60, up to 300 API requests per minute

100,000 Customer records per agent

5,000 New cases per month per agent

500,000 FAQ views per month

20 MB Attachment size

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Business Plus

Enterprise-grade capabilities

100, up to 500 API requests per minute

100,000 Customer records per agent

5,000 New cases per month per agent

500,000 FAQ views per month

20 MB Attachment size

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Is there a difference between Desk.com and Service Cloud?

Yes, Desk.com is the all-in-one customer support app designed to meet the challenges faced by fast-growing companies. As small businesses grow and mature, customer service needs evolve to require more extensive customization and enterprise-level analytics, which Service Cloud delivers. Even better, when your small business is ready to graduate and move into these additional customer service needs, the migration path between Desk.com and Service Cloud is effortless.

How do I switch between plans?

Switching between plans is easy and you can upgrade at any time. Keep in mind, though, that downgrading will mean losing certain features, and you will have to disable those features before the downgrade can be processed with our team. Also, if you’ve prepaid, we can’t refund to credit payment to your account.

Which plan is right for me?

Great question! The Pro Plan has everything you need to provide fast, awesome customer service including enhanced reporting capabilities, easy multi-brand help centers for your many customers, and flex agent hours for your part-time users. The Standard Plan is a complete, out-of-the-box solution that includes the crucial customer support features and productivity tools that fast-growing companies need. The Starter Plan is perfect for companies that want the basics for customer support, and need to get started right away.

Is it easy to add or subtract agents?

With the Standard or Pro Plan, it’s easy to add or remove agents whenever you like. However, we encourage you to keep your agents until your subscription renewal date, as we will be unable to credit you for any full time Agents you remove mid-cycle. With the Starter Plan, you are limited to a maximum of 3 agents.

What are my payment options?

We accept Visa, MasterCard and American Express and you can choose to pay on a monthly or annual basis (pre paid) through our online payment system. If you are on our Pro Plan, we may be able to offer you annual invoicing upon request.