Imagine a world where
customer service is easy.

Or create it now with Desk.com, the helpdesk for small businesses.

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Hear every customer.

Most small businesses begin managing customer service via email and spreadsheets, where one person responds to customer inquires as they come in. But as the company grows, it's hard for a shared inbox to keep up. It takes several employees to monitor, and customers can receive multiple answers — or none at all. So how do you make sure every customer is heard? Desk.com gives you all the tools you need.

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Conquer the chaos.

It's easy to get overwhelmed by customer requests over email, phone, and social. With manual processes, some customers get no help at all, while others get more than they need. Desk.com organizes and prioritizes customer questions from all channels so you can quickly and accurately respond to every customer request, no matter how fast you grow.

Ditch your spreadsheets.

Still using spreadsheets to track customer issues? Spreadsheets make it difficult to assign responsibility and ensure customers are getting the help they need. And it's hard to measure response times or spot potential issues. Desk.com assigns customer requests to the right person on your team and helps you track how your support team is doing.

Take it on the road.

Businesses today need to be able to help customers from anywhere. Sure, email lets you receive inquiries and respond, but it can't give you access to customer data, case history, queues, or case management. Desk.com has a mobile app (for iOS and Android) that gives you the full functionality of your support solution, wherever you go.

Customer Success Story

Greenvelope originally used email before switching to Desk.com. But as the company grew, cases began slipping through the cracks. They deployed Desk.com in just one day and now three full time agents respond to over 100 inquiries each day.

Interested in digging deeper into a helpdesk solution for your business?

It's time to leave your shared inbox behind.