Predictive customer analytics
Anticipate how customers feel from their actions
Your customers won’t always tell you they’re unhappy. Customer Health Monitor uses recent interactions to anticipate how customers feel and identify which ones may need extra attention.
Get the information you need to be proactive
Instantly spot potential customer issues with color-coded indicators front and center. Agents can quickly predict what level of service is needed and identify customers that need special attention.
Every business is unique, and the definition of a healthy customer varies from company to company. Customize to measure the indicators that matter most to you.