At Desk.com we talk to a lot of customer service professionals. Ranging from merely cringe-worthy to enraging, here are eight things they recommend your team should never say to customers.
- "You did that wrong"
- "That's not something I can help you with"
- "Can you please give me your info again?"
- "I promise we're adding this new feature..."
- "I'll have so-and-so call you back in 5 minutes."
- "Thanks you for your feedback."
- And the worst: Do absolutely nothing.