Success Center

Find tips and best practices for making awesome service your secret ingredient.

8 things your support team should never say to your customers

At Desk.com we talk to a lot of customer service professionals. Ranging from merely cringe-worthy to enraging, here are eight things they recommend your team should never say to customers:

At Desk.com we talk to a lot of customer service professionals. Ranging from merely cringe-worthy to enraging, here are eight things they recommend your team should never say to customers.

  1. "You did that wrong"
  2. "That's not something I can help you with"
  3. "Can you please give me your info again?"
  4. "I promise we're adding this new feature..."
  5. "Sorry"
  6. "I'll have so-and-so call you back in 5 minutes."
  7. "Thanks you for your feedback."
  8. And the worst: Do absolutely nothing.

Embed Code:

 

Contact Desk.com To Learn More