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The customer service rep’s guide to acronyms

Customer service reps know it’s important to stay hip with the lingo. If it feels like customers and agents are speaking a foreign language when they drop their fancy terms and acronyms, use the infographic below to decode. YOLO!

Have you mastered the service rep's guide to acronyms? Great – but these terms are just the beginning! Check out the 10 terms every service rep should know or visit our #CustServ Dictionary for more.

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