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Find tips and best practices for making awesome service your secret ingredient.

How to build a customer service roadmap

With a customer service roadmap you can be sure that the service you back your products with will be as good as the products themselves.

Planning how to evolve your customer service in advance is becoming as critical to your business as setting your product roadmap. Here are six things you need to consider as you build your company’s service roadmap so that you set yourself up to offer amazing service, no matter how fast you grow. First ask what channels you plan to support. Then figure out if you plan to tier your support as you grow, expand geographically, and outsource some of your customer service. Next after you answer those questions figure out which systems you need to integrate with and figure out if you're prepared for the rapid growth you are going to experience.


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