What’s the secret? Why do some startups hit the jackpot while others quickly fizzle out? These days it takes more than a great idea, some capital, and a ping-pong table to get a new business off the ground. Awesome customer service needs to be a part of your company DNA from day one. Although companies sometimes overlook it in the rush to get a product out the door, customer service can be the difference between a hot IPO and just keeping the lights on. So grab your headset and:
- INCREASE SALES: 52% of consumers will abandon online purchases if they can’t find a quick answer. Save the sale by getting them the information they need, when they need it.
- DRIVE LOYALTY: A stat that almost everyone has heard is that it costs five times more to attract a new customer than to retain an existing one. So treat them well.
- IMPROVE PRODUCTS: Smart companies know that it’s easier to sell products if you build what customers really want, instead of trying to convince them to want what you’ve already built. Anyone heard of New Coke? Or the Wifi smart fridge?
Hear from five of today’s leading startups how awesome customer service helped them succeed in a competitive marketplace in our e-book, “Grow Your Business With Customer Service.”Get your free e-book