Success Center

Find tips and best practices for making awesome service your secret ingredient.

Grow your retail business with customer service

How can a fast-growing retail business build stronger customer relationships and create exceptional shopping experiences?

“U.S. online retail sales will grow to $370B by 2017.”

– Forrester Research

Online has created a new channel for retailers to emerge and expand nationally overnight, but with 47% of retail businesses failing within the first four years, building strong relationships with customers is essential. Good customer support is key to attracting and growing your customer base. In fact, Forrester Research says that customer service is so important to consumers that 32% of surveyed holiday shoppers will consider buying from an online retailer they had not purchased from before if the retailer offers good customer service. Learn how Desk.com can help online retailers of every size scale through rapid growth, create exceptional shopping experiences, and make sure that a customer request never slips through the cracks, even in busy times.

See how these retailers offer fast, awesome customer service with Desk.com:

 

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