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The handbook for small business customer service managers

Learn smart ways to wow your customers and make more impact with your existing customer service team.

The handbook for small business customer service managers

Does it sometimes seem like you’re always being asked to do more with less? It’s not unusual for customer service managers at growing businesses to be asked to help more customers, faster, on more channels — but without more resources. Everyone recognizes the importance of customer service, but that doesn’t always translate into more budget or a bigger team. Sure you can squeeze every drop of productivity out of your agents, but there are smarter ways to wow your customers and make more impact with your existing customer service team. Check out our e-book to learn what every small business customer service manager needs to know to be wildly successful, including:

  • Why hiring the right people is really, really important
  • Strategies for measuring your support team performance
  • How to make it easy for other teams to pitch in and help with support
  • Why you need to engage with customers on every channel
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