Many startups begin managing their customer service through an email account. But when the business grows, it's hard for email to keep up. Customers receive multiple answers — or sometimes none at all. The young company has no way to make sure customers don't slip through the cracks, much less monitor the effectiveness of their support process. Don't wait until your systems break down to move to a helpdesk!
Download our new e-book to learn about these signs you should consider leaving email behind (and how the Desk.com support solution can help):
- Your team has grown and more than one person supports customers
- Customers are reaching out to you on multiple channels
- You need to be able to measure the effectiveness of your support team
Download "Moving from a shared email account to Desk.com" today and get started today.
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