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50 Customer Service Quotes You Need to Hang in Your Office

Some of the most successful businesses have one thing in common - great customer service. Unlike differentiators of quality, innovation or price, great customer service is a differentiator that can't be bought; it's a competitive advantage that can only be earned.

Not only can improving customer experience provide a means of differentiating your brand, good experiences lead to greater customer and employee loyalty, satisfaction, and retention, and a better bottom line.

To keep things in perspective, here is a collection of the best, most inspirational customer service quotes.

Customer service is the experience we deliver to our customer. It's the promise we keep to the customer. It's how we follow through for the customer. It's how we make them feel when they do business with us.

Shep Hyken, Customer Service Expert and New York Times bestselling Author
Photo of John Jantsch

Customer service is an opportunity to exceed your customer's expectations.

John Jantsch, President at Duct Tape Marketing

Customer service is a voluntary act that demonstrates a genuine desire to satisfy, if not delight, a customer.

Steve Curtin, author of "Delight Your Customers"
Photo of Kate Nasser

Customer service represents the heart of a brand in the hearts of its customers

Kate Nasser, The People-Skills Coach

Customer Service is everything and anything that touches a customer – directly or indirectly. Customer service means servicing customers and it's so much more than just solving problems or addressing complaints. Customer service is part of a holistic customer experience that is capable of providing a critical competitive advantage in today's increasingly cluttered and commoditized marketplace.

Joseph Jaffe, Founder at Evol8tion


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