“Before customer satisfaction was at 75 percent, and now we’re at 95 percent. It’s the speed and ability of support people to engage and respond to customers in a much better fashion.”
For a small business with limited budget and resources, making sure a growing customer base is always supported can add up quickly on the cost sheet. Formstack, an online form and survey builder, needed a way to get all their employees involved in supporting customers without breaking the bank. The solution: the Desk.com Flex agent pricing. Now, Formstack can practice whole company support - and save over $166K annually in the process. Read the Nucleus Research ROI Case Study to learn how Formstack improved their support processes and increased agent productivity, all while decreasing costs, by using Desk.com.