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GoSquared achieves 1624% ROI in one month with Desk.com

Desk.com-powered online support center and flexible pricing help GoSquared slash support costs and scale customer service globally.

Salesforce Desk.com and GoSquared ROI Case Study, by Nucleus Research


For a small business supporting thousands of businesses worldwide, providing personalized customer service without significantly staffing up your support team can be challenging. GoSquared, a fast-growing company offering real-time analytics for websites and apps, needed to scale support for its global customer base, without adding new agents or breaking the bank.

The solution: a Desk.com-powered support portal and Flex agent pricing. Now their customers can find answers on their own, and GoSquared's lean support team can concentrate on the mode complicated support cases. The company now personalizes every, single customer interaction -- and saves over $71K in annual support costs, too. Read the Nucleus Research ROI Case Study to learn how GoSquared used Desk.com to improve its support processes and increased agent productivity, all while decreasing costs.


Download the Nucleus Research ROI Case Study ▸

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