Success Center

Find tips and best practices for making awesome service your secret ingredient.

Set-Up Your Online Help Desk

Desk.com is ready as soon as you create an account. With our online help desk, you don't need any special technical skills to set-up Desk.com or make changes. Just jump online, sign up, configure, and feel secure that everything is protected.

So you made a good move by signing up for Desk.com. What next? Whether you’re trying it out or making the switch, you’ll need to get your bearings.

Desk.com Cheat Sheet

Learn how to setup your support channels in four easy steps with the new Desk.com. If you’re already using the system, you may not see much you don’t already know. Regardless it’s worth taking a look.

Familiarize yourself with the layout of the Desk.com Agent Console.

Have you already set-up your basic support channels? In that case you should check out our three getting started guides. These quick guides will help you learn everything you need to know in Desk.com to get started on the right track.

Getting Started With Desk.com

If this is your first time using Desk.com, here is a great way to start. In this guide, we’ll walk you through the essential first steps so your team can work efficiently and productively in the system.

Click here to view the guide.

Case Management: The Engine of Your Support System

Now that you’ve had a little more time to use Desk.com, we want to help make sure you’re getting the most of our it. In this guide, we’ll walk you through the case management system and all of the awesome features that can help take your support to the next level.

Click here to view the guide.

The Support Center: Where Customers Can Help Themselves

Now that you’ve gotten a crash course of the case management system, you’re ready to move on to the next steps. In this guide, you’ll learn about Desk.com’s online support center, how to create knowledge base articles and manage your Questions and Answers.

Click here to view the guide.

We want to make sure that you have the best possible experience using Desk.com. Check out the Desk.com Support Center and the Desk.com Success Center where you can find a ton of resources on mastering the system and best practices on becoming a customer support pro. Also, if you don’t find something you’re looking for email support@desk.com and let us know. Your feedback is important to us to ensure you get the most out of using the system.

 

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