Success Center

Find tips and best practices for making awesome service your secret ingredient.

Connect Customers to Your Social Help Desk

Today’s customers often reach out with questions and opinions on social media channels. Desk.com is a social help desk built from the ground up to serve the new social customer. View and respond to your social customers right from your social help desk.

Why You Need a Social Help Desk

With the power of social media, the new social customer has emerged and they’re changing everything companies thought they knew about business. Now more than ever, it’s essential for businesses to listen to what the customer is saying and respond to customer issues in a timely manner.

Social media tools like Twitter and Facebook have become a standard way for the social customer to interact with companies. Many companies are using a social help desk to track and manage all incoming and outgoing customer interactions on social media channels.

What You Can Do With a Social Help Desk

A social help desk is an all-in-one help desk that combines all of your channels into one accessible location and provides powerful tools so you can deliver customer support with ease. A social help desk, such as Desk.com, supports both traditional and social environments such as Facebook, Twitter, chat and phone.

Why Solid Customer Support is Important

  • On average, loyal customers are worth 10 times as much as their first purchase
  • It’s 6-7 times more expensive to acquire a new customer than it is to keep a current one
  • 3 in 5 Americans would try a new brand or company for a better service experience
  • 42% of customers complaining in social media expect a 60-minute response time - no matter what time zone

A Word From Our Social Help Desk Customers

“Desk.com took customer interaction to a whole new level” - Vimeo

“It’s one of the most straightforward apps I’ve ever seen.” - Boloco

“It was a revolution in our service and support culture.” - Bonobos

“Now we get a lot more done with less effort.” - Yelp

 

Contact Desk.com To Learn More