Success Center

Find tips and best practices for making awesome service your secret ingredient.

Learn how Formstack cut support costs by 60% after switching to

Hear about Formstack’s decision to switch from their previous customer support tool to, how they reduced costs, and what other benefits they are seeing.

“Our philosophy is that anyone in the company should be able to dig in and handle support tickets at any time. That means, marketing, sales, admins, even the leadership team,” says Duane Hunt, VP of Operations at Formstack. Hunt joined us for a webinar and explained how helped him cut support costs by 60% while making easy for everyone at the company to help with support. Here’s an inside look at how Formstack is delivering amazing customer service.



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