Success Center

Find tips and best practices for making awesome service your secret ingredient.

Learn how Hailo connects with customers 24/7 with mobile support

Join us to hear from Alicia Manifold, Global Operations Manager at Hailo. She’ll explain how they built an amazing mobile customer service solution so that they can help their customers 24/7.


Everyone knows that mobile support is crucial, but it can be hard to scale as your small business grows. Hailo, a web and mobile-based cab hailing service, allows customers and drivers to contact them if there is an issue is through a button directly in their app. Every customer interaction is also labeled in Desk.com so they can track issues and feature requests across all of its markets and analyze data both locally and globally.

 

Contact Desk.com To Learn More